At Parravans Newcastle (“we”, “our”, “us”), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, enquire about our caravans, request services, make a purchase or otherwise interact with us.

Parravans Newcastle is an independently owned and operated caravan dealership located in Heatherbrae, NSW, providing caravan sales, servicing, repairs, accessories and customer support.

 

Our Commitment

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when handling personal information.

We take privacy seriously and aim to ensure your information is collected, stored and used responsibly.

 

What Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Full name
• Phone number
• Email address
• Residential address
• Postal address
• Preferred contact details
• Caravan purchase enquiries
• Service and repair requests
• Trade-in information
• Finance enquiry details
• Feedback or correspondence with our team

 

Vehicle and Purchase Information

When enquiring about purchasing or servicing a caravan, we may collect information including:

• Caravan preferences
• Current caravan ownership details
• Trade-in vehicle information
• Purchase requirements
• Service history
• Accessories or modification requirements

 

Finance Information

If you apply for finance through our dealership or a finance partner, additional information may be collected, including:

• Employment details
• Income information
• Identification details
• Financial information required for finance assessment

This information may be collected and handled by our authorised finance providers in accordance with their own privacy policies.

 

Website Information

When you visit our website, we may automatically collect information including:

• IP address
• Browser type
• Device information
• Pages visited
• Website activity
• Cookies and analytics information

This information helps us improve our website experience and understand how customers interact with our online services.

 

How We Collect Information

We may collect your personal information when you:

• Submit an online enquiry form
• Request information about a caravan
• Contact our dealership by phone or email
• Book a service or repair
• Request a valuation or trade-in assessment
• Apply for finance
• Visit our dealership
• Subscribe to marketing communications

Our website provides customer enquiry forms where visitors can submit details including their name, email address, phone number and enquiry information.

 

Why We Collect Your Information

We collect personal information to:

• Respond to enquiries
• Provide caravan sales assistance
• Arrange appointments and inspections
• Process purchases
• Arrange servicing and repairs
• Manage trade-in enquiries
• Assist with finance applications
• Communicate important updates
• Provide customer support
• Improve our products and services
• Meet legal and regulatory obligations

 

Marketing Communications

With your consent, we may contact you with information about:

• New caravan arrivals
• Special offers
• Events
• Promotions
• Dealership updates
• Service reminders

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in marketing emails.

 

Cookies and Website Analytics

Our website may use cookies and analytics technologies to improve website performance and understand visitor behaviour.

These technologies may collect information such as:

• Pages viewed
• Website interactions
• Device type
• Browser information
• General location information

You may adjust your browser settings to manage cookies, although disabling cookies may affect website functionality.

 

How We Protect Your Information

We take reasonable steps to protect your personal information from:

• Unauthorised access
• Misuse
• Loss
• Unauthorised disclosure
• Alteration

We use appropriate security measures and limit access to personal information to authorised team members and service providers where necessary.

 

Disclosure of Personal Information

We do not sell your personal information.

We may disclose your information to:

• Caravan manufacturers and suppliers where required
• Finance providers (where you request finance assistance)
• Insurance providers (where applicable)
• Service and repair providers
• Delivery and transport providers
• IT and website providers
• Marketing service providers
• Professional advisers
• Government authorities where required by law

We only share information where necessary to provide requested services or meet legal obligations.

 

Overseas Disclosure

Some third-party providers we use, such as website hosting, customer management systems, analytics platforms or email providers, may store information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled securely.

 

Accessing or Correcting Your Information

You may request access to the personal information we hold about you.

If your information is incorrect, incomplete or outdated, you may request that we update it.

To make a request, please contact us using the details below.

 

Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact us so we can investigate your concerns.

We will aim to respond and resolve privacy complaints promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

Third-Party Websites

Our website may contain links to third-party websites, including caravan manufacturers, finance providers or other service providers.

We are not responsible for the privacy practices of external websites and recommend reviewing their privacy policies before providing personal information.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website with the updated effective date.

 

Contact Us

Parravans Newcastle

329 Pacific Highway
 Heatherbrae NSW 2324

Phone: 02 4983 1551

Email: [email protected]

Website: https://parravansnewcastle.com.au/