Customer care
What is covered in a Pre Holiday Service:
- Check wheel bearings & repack inner / outer
- Check brake linings
- Replace split pins
- Check under carriage
- Grease stabilisers
- Check gas / 240vlt / 12vlt
- Check running lights
- Respray “A” frame
- Anode rod checked in hot water systems
*Hidden Form (Prevent Spams)
*Hidden Form (Prevent Spams)

Warranty Service
What is included in a Warranty Service:
- Clean, check and repack inner / outer wheel bearings
- Check brake assemblies
- Adjust brake shoes and handbrake
- Check suspension and pivots points, tighten if necessary
- Check tyre pressures and wear
- Check under carriage
- Grease stabilisers and coupling
- Check operation of Gas / 240vlt / 12vlt
- Check fire alarm
- Check running lights
- Check alignment of doors and windows, adjust if necessary
- Check and adjust cupboard locks and catches
- Lubricate locks and hinges
- Check operation of pop-top and step
- Visual inspection of roof
- Visual inspection of water leaks
- Visual inspection of sealant/silicone, if signs of deterioration are evident, reapply or replace
- Ensure electrical, gas and plumbing lines are secured and routed correctly
- Check operation of awning
- Check battery(s) condition
Extras:
- Replacement of bearings, brake linings, brake magnets.
- Fill gas bottles
- Respray draw bar
Electronic Stability Control (ESC)
Frontend Content
Bike Racks for Vehicles
Electronic Stability Control (ESC)
Frontend Content
Bike Racks for Vehicles
OUR SERVICES
At Parravans Newcastle, our mission is rooted in providing a stress-free and relaxed service to our valued customers. We understand that the journey of finding the perfect caravan should be enjoyable, and that’s why we prioritize creating an experience that is both seamless and comfortable.
Our commitment extends beyond delivering exceptional caravans; we also strive to provide great service that goes hand-in-hand with the high quality of our products. At the core of our mission is the belief that everyone deserves access to great caravans, outstanding service, and exceptional value for their investment.
With Parravans Newcastle, embark on your caravan journey with confidence, knowing that we are dedicated to delivering not only great products but also an unparalleled level of customer satisfaction.
Our Mission
At Parravans Newcastle, our mission is rooted in providing a stress-free and relaxed service to our valued customers. We understand that the journey of finding the perfect caravan should be enjoyable, and that’s why we prioritize creating an experience that is both seamless and comfortable.
Our commitment extends beyond delivering exceptional caravans; we also strive to provide great service that goes hand-in-hand with the high quality of our products. At the core of our mission is the belief that everyone deserves access to great caravans, outstanding service, and exceptional value for their investment.
With Parravans Newcastle, embark on your caravan journey with confidence, knowing that we are dedicated to delivering not only great products but also an unparalleled level of customer satisfaction.
Posted on Google Julie CliftonTrustindex verifies that the original source of the review is Google. Fantastic experience from start to finish. This was our first caravan purchase and we could not be more happier with the customer service. Ryan and Sarah were very friendly and explained all the details leaving us feeling very comfortable driving away. The whole process was smooth and easy. Highly recommend to anyone looking for a quality caravan. Julie and DavidPosted on Google Louise & ShaneTrustindex verifies that the original source of the review is Google. If you are looking for an honest, down to earth, say it how it is with no BS when buying a caravan... then this is your dealership. We have looked at vans for atleast 4 years. Searching and investigating pros and cons of soooo many brands. Speaking to countless sales guys who always were chasing to seal the deal. Then we met Ryan. We Instantly felt at ease, instantly loved his style and his no pressure approach & just a genuine guy helping us acheive our goal. Ryan and his team have been 100% committed from the first hello to the handover of our new Van. Countless frantic calls from me, texts, concerns from us newbies always met with compassion, understanding and reasurrance every single time. I have no hesitation writing this review and will always promote Ryan and his team. Sarah is amazing at her job and nothing was ever a drama and your always greeted like a friend not just a sale. Thank you from the bottom of our hearts for everything. The van is incredible, the experience was second to none & we highly recommend you take your business of buying a van to Parravans in Heatherbrae NSW. You guys are the best ❤️Posted on Google Peter PilgrimTrustindex verifies that the original source of the review is Google. Solved my TV problem promptly at very reasonable price. Fully recommended.Posted on Google Stacey GunningTrustindex verifies that the original source of the review is Google. Picked up this beauty today. Eternity Vigilante 20'6 with a large ensuite. Thanks to Gary, Ryan, Brendan and Sarah at Parravans Newcastle for their expertise and patience while we changed and added everything we wanted. Everything hassle free and very detailed. Cheers 🍻🥳🎉Posted on Google Scott MorganTrustindex verifies that the original source of the review is Google. Our experience with Parravans has been fantastic. We have been dealing with Ryan and the team now for 10 years and the service has been first class. From the purchase of our van through to customer service and all warranty work. They are always happy to help out.Posted on Google Steve BushmanTrustindex verifies that the original source of the review is Google. Great customer service from Gary and Sarah in sales. The rest of the team who prepared my caravan purchase ready for handover were also excellent.Posted on Google Lee-Ann CorbettTrustindex verifies that the original source of the review is Google. We picked up our new Eternity Monument yesterday. My husband Rob and I cannot thank Ryan, Brendon and all the staff enough for their help. The handover was fantastic and nothing was too much trouble to explain to us. We are blown away by all the extras that come with this van that other caravan dealers wanted us to pay extra for. Would definitely recommend this dealer if you are looking to purchase a van.Posted on Google Cheryl BlackleyTrustindex verifies that the original source of the review is Google. Absolutely the most painless purchase we have ever made. Ryan, Sarah and Garry went above and beyond. We would recommend them to all.Posted on Google Keith DoolanTrustindex verifies that the original source of the review is Google. I cannot speak highly enough of the service I have received from Parravans Heatherbrae in Newcastle. While in the middle of central Queensland, Ryan has rang me on a Saturday afternoon to help locate and fix a small problem. I have also been in Perth and had him call to work through another issue. From Gary in sales, the ladies in admin (including Jamie), and the lads in service, they are all highly professional and extremely dedicated. If after-sales service is important to your decision when purchasing a caravan, I could not recommend the team at Parravans Heatherbrae more highly. Keith Doolan.